Privacy Policy

Coolby and its partners (hereinafter called " Coolby", the "Company", "We") understand the importance of privacy for customers. We strive to clearly explain how we collect, use, disclose, transfer and store your information. The privacy policies outline our information processing approach.

Coolby is committed to protecting the privacy of our users. We do not use, store or disclose your information in ways other than those outlined in this Privacy Policy. To better serve you, we may collect information that can be used to identify you. We will not use that information in ways other than laid out in this document. Coolby reserves the right to change or modify this document at any time. Please let us know if you have any questions.The information we collect and how it is used

In order to better serve you, we collect both personal and non-personal information. The information we collect may include your name, email address, postal address and phone number. Your information may be used in the following ways:

  • When you visit our website, your IP address' geolocation data is used to present you with the most relevant currency and shipping options.
  • When you subscribe to the Coolby newsletter, we collect your email to send you news and promotions.
  • When you create a Coolby Account, we collect your name and email to validate your account and send you notifications.
  • When you participate in our promotions or order products from the Coolby website, we collect your postal address and telephone number for logistical purposes.
  • When we ship your order, your postal address will be given to our logistics partners to facilitate delivery.

Managing your personal information

We may occasionally send you news on our products and promotions. If you wish to unsubscribe you may do so in your Coolby Account. You may also modify your information by updating your profile or by sending us a request at

Disclosure to third parties

We share relevant information with various third-party businesses so that they may provide us with services such as email, website analytics, targeted promotions, payment processing, order processing and delivery. Third party partners are also obligated to protect your privacy and never receive your full account information.


Cookies are small pieces of data sent from web servers that are stored on your device. We use cookies to remember user preferences, discover what content is most useful, and facilitate online shopping.Children's privacy

Coolby takes particular care to protect the safety and privacy of children using our products. In accordance with the Children's Online Privacy Protection Act of 1998 (COPPA), we do not knowingly collect information from children under 13. If we have inadvertently collected information of a child under the age of 13 without first obtaining parental consent, we will make effort to immediately delete the information.

Location-based Services

In order to better provide recommendations, navigation, weather and other related services, Coolby may collect, use and share with partners relevant information regarding the real-time location of your Coolby device or online login. This information will be collected anonymously.

Third Party Policies

Coolby website and devices may contain links and services offered by third parties. For example, online purchases are handled via PayPal. Windows also uses a suite of applications provided by Microsoft. Information collected by such third parties is governed by their own privacy and legal policies.

Commitment to Privacy

At Coolby, we take your privacy very seriously. If you have any questions regarding privacy or would like to make a complaint regarding a privacy breach, please feel free to contact us. We may periodically update our Privacy Policy. When we update our Privacy Policy, we will post the most recent date on which the policy was updated.



1111 Jupiter Rd 108D,Plano, TX, 75074 EHIRK-Coolby, United States of America