COOLBY Laptop FAQs

COOLBY laptops feature the latest generation Intel Core or AMD Ryzen processors depending on the model:

• COOLBY Pro Series: Up to Intel Core i9-13900H or AMD Ryzen 9 7940HS
• COOLBY Air Series: Intel Core i5-1340P or AMD Ryzen 7 7840U
• COOLBY Lite Series: Intel Core i3-1315U or AMD Ryzen 5 7640U

You can check detailed specifications for each model on the product page.

Delivery times depend on your shipping method and location:

• Standard Shipping: 3-5 business days (when in stock)
• Express Shipping: 1-2 business days (additional fee applies)
• Custom Configurations: Additional 7-10 business days for production

You'll receive a confirmation email with estimated delivery date after ordering. You can also check order status by logging into your account.

COOLBY provides the following warranty services for all laptops:

• Standard Warranty: 2-year limited warranty (covers manufacturing defects)
• Battery Warranty: 1-year (when capacity falls below 80% under normal use)
• Extended Warranty: Optional 1-3 year extension available

Warranty covers free repair or replacement of defective parts, excluding accidental damage, liquid spills, or unauthorized modifications. For international warranty service, please contact your local COOLBY service center.

COOLBY provides easy ways to keep your system updated:

1. Visit the COOLBY Support Page and enter your model
2. Download the "COOLBY Update Assistant" tool
3. Run the tool to automatically detect and install available updates
4. Or manually download required BIOS/drivers

Important: Ensure your laptop is connected to power during BIOS updates and don't interrupt the process. We recommend regular updates for optimal performance and security.

COOLBY offers multiple high-quality display options across different series:

• Pro Series: 16-inch 2.5K (2560x1600) IPS, 165Hz refresh rate, 100% DCI-P3 color gamut
• Air Series: 14-inch QHD (2560x1440) OLED, 90Hz refresh rate, HDR500 certified
• Lite Series: 15.6-inch FHD (1920x1080) IPS, 60Hz refresh rate, 300 nits brightness

All displays feature anti-glare coating and are Eye Care certified to reduce eye strain during prolonged use.

Order status determines cancellation/modification options:

• Unprocessed: Can be canceled within 1 hour directly from your account
• Processing: Contact customer service - success depends on production/shipping progress
• Shipped: Cannot be canceled, but you may refuse delivery or request return

For order modifications (like address changes or configuration updates), please contact our support team immediately at +1 (234) 567-890 or email support@coolby.com.